HELP CENTER

Welcome to the urbandapsgper.net Help Center.
Here, you can quickly find answers to common questions about orders, shipping, returns and exchanges, payments, and accounts. If you can’t find the information you need, please feel free to contact our customer service team.

Order Related
How to place an order?
Browse and select your favorite products
Choose the appropriate size
Click “Add to Cart” and complete the checkout process
After successful payment, you will receive an order confirmation email

How to check order status?
You can check in the following ways:
Log in to your account to view your order status
Check the order and shipping emails we sent
Contact customer service and provide your order number

Can I modify or cancel my order?
Once an order enters the processing or shipping stage, it usually cannot be modified or canceled. For assistance, please contact our customer service team as soon as possible.

Shipping and Logistics
What is the shipping area?
We currently provide shipping services to the United States.
How long does shipping take?
Order processing time: 1–3 business days
Estimated delivery time: 5–10 business days (depending on region and logistics)

How is shipping cost calculated?
Shipping costs will be automatically calculated and displayed on the checkout page based on your shipping address and order amount.

Return and Exchange Policy
How to apply for a return or exchange?
If you are not satisfied with the product, you can contact us to apply for a return or exchange within 30 days of receiving the goods.

What are the return and exchange conditions?
The product must be unworn, unwashed, and undamaged
Retain the original packaging and tags
Some promotional or discounted items may not be eligible for return or exchange

How long does it take to receive a refund?
Refunds will be processed after we receive and inspect the returned goods, usually within 5–10 business days.

Payment Related
What payment methods are supported?
We support a variety of secure payment methods, including but not limited to:
Credit/Debit Cards (Visa, Mastercard, American Express)
Other local or third-party payment methods (as shown on the checkout page)

Is payment secure?
Yes. We use industry-standard encryption technology to ensure the security of your payment information.

Sizing and Products
How to choose the right size?
If you have any questions, you can contact customer support for advice.

Are the product images consistent with the actual product?
We strive to accurately display product details, but due to differences in display devices, colors may vary slightly. Account and Privacy
Do I need to register an account?
You can choose to place an order as a guest, but registering an account will allow you to easily view your order history and enjoy more services.
Is my personal information secure?
We take your privacy very seriously. Please see our privacy policy for details.